§ T2Systems of Record · topic
Automation fails most often before any software is written: the process was never agreed, the exceptions were never named, and the rules lived in one person’s head.
This topic covers the groundwork and the mechanics: how to map a process so it can be automated, what business process automation actually does, and where it should stop.
Business process automation is software running the steps of a defined process: moving records, applying rules, routing decisions to the right person and keeping a trail of what happened. The definition is simple. The prerequisites are not.
A step-by-step method for process mapping: set boundaries, collect real cases, draw swimlanes, name states and exceptions, and write the rules automation needs.
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